This Cancellation and Refund Policy shall apply to any cancellation of subscription of the Medstocksy Products and applicable refunds. Medstocksy shall not entertain any refund requests if cancellation of subscription is in violation of this policy or its Terms of Service or if Medstocksy terminates the User account for violation of its fair usage policy governed by its Terms of Service.
This Cancellation and Refund Policy is part of and incorporated within, and is to be read along with the Terms of Service. The terms capitalised in this policy and not defined herein shall have the meaning assigned to them in the Terms of Service. The User may view these Terms of Service on any of our Medstocksy Products.
Cancellation Eligibility: Medstocksy permits cancellation of subscription if a User is not satisfied with the product or service. Cancellation of a first-time subscription is eligible for refund only within 15 days from the date of purchase of subscription ("Purchase Date").
Single Refund: A User can only avail the refund once. Renewal of subscription after the expiration of its term shall not entitle a User to avail refund.
Purchase Date Conclusive: The date on invoice for subscription shall be considered as final and conclusive for determining the Purchase Date.
Subscription Upgrade: Medstocksy may permit Users to upgrade their subscription by purchasing a higher priced subscription. Where a User upgrades its subscription, the refund shall be governed by the Purchase Date and not from the date of upgrade of subscription ("Upgrade Date"). To clarify, a User who avails an upgrade is eligible for refund upon cancellation of the subscription within 15 days from the Purchase Date only.
No Refund After 15 Days: Under no circumstance shall a User be entitled to a refund upon cancellation of subscription after 15 days from the Purchase Date.
Cancellation Request Process: All requests for cancellation of subscription and refund should be raised only via the customer support helpline provided by Medstocksy. Cancellation and refund requests raised through any other mode of communication shall not be considered for refund.
Refund Processing Timeline: Medstocksy has arrangements with banks, affiliates, payment gateways, payment aggregators and other financial service providers for processing refunds ("Service Providers"). Medstocksy endeavours to ensure that eligible refunds are processed within 20 working days of your request for cancellation of subscription. However, this timeline is indicative and processing of refunds is subject to the time taken by the Service Providers.
Information Required: The User agrees to provide any information required to facilitate refunds including but not limited to bank account details, bank branch names, UPI addresses, IFSC codes.
Service Provider Charges: The User acknowledges and agrees that remittance of refund to the User is subject to the charges that may be levied by the Service Providers for such remittance. Such charges shall be deducted from the refund claimed by the User.
Disclaimer: The User agrees not to hold Medstocksy, its subsidiaries, or its technology partners liable for any refunds, whether processed through offline or online methods, in the event of the User's failure to deliver the promised services to their customers.
Referral Exclusion: Notwithstanding anything contained in any other clause of this policy, this Cancellation and Refund Policy shall not apply to the Users who register and purchase subscription of Medstocksy Products using the referral code/referral link of existing Medstocksy Users.
Note: For any questions or requests regarding cancellations and refunds, please contact our customer support team at +91 88818 65349 or visit our support center for additional assistance.